Frequently Asked Questions

Why do I need Pet Health Insurance?

The Vetsecure program gives peace of mind to pet parents across Canada. It provides 4 weeks of insurance, compliments of Petsecure, providing financial assistance with unexpected medical expenses due to any accident or illness. This allows new pet parents the ability to make healthcare decisions based on what is best for their pet, not financial costs.

What do I do with the Vetsecure trial?

As long as your pet is at least 8 weeks old, we recommend you activate the trial as soon as you get home. You can do this by going online at www.vetsecure.ca or by calling us toll free at 1-800-268-1169. Once the voucher is activated, your pet is protected for 4 weeks. A welcome package will be sent to you which includes the Terms, Conditions and Benefits of your coverage, a claim form and a brochure outlining our Secure For Life™ plans.

What happens if my pet has an accident or illness?

The first thing you should do is see your veterinarian for a proper diagnosis. Once the pet is properly diagnosed and treated, mail us your receipts and completed claim form and we will reimburse you for the appropriate amount.

How do I make a claim for my pet?

After your pet receives treatment from a licensed veterinarian, complete a claim form and send it along with copies of your receipts to:

Petsecure Pet Health Insurance,
200 - 1200 Portage Avenue, Winnipeg MB, R3G 0T5.

What happens after the 4 week trial ends?

You can contact us at any time during the 4 week trial to extend your pet’s policy. We will waive the $15 enrollment fee and 48 hour accident and 14 day illness waiting periods when you continue your pet’s coverage before the trial expires. If we don’t hear from you, the trial coverage will automatically end in 4 weeks.