Frequently Asked Questions

Why do I need Pet Health Insurance?

The Vetsecure program gives peace of mind to pet parents across Canada. It provides 4 weeks of insurance, compliments of Petsecure, providing financial assistance with unexpected medical expenses due to any accident or illness. This allows new pet parents the ability to make healthcare decisions based on what is best for their pet, not financial costs.

What do I do with the Vetsecure trial?

From the time you adopt the newest member of your family, you have 10 days to activate your trial and begin coverage. We recommend you activate it as soon as they get home. You can do this by going online at or by calling us toll free at 1-800-268-1169. Once the voucher is activated, your new pet is protected for 4 weeks. A welcome package will be sent to you which includes the Terms, Conditions and Benefits of your coverage, a claim form and a brochure outlining our Secure For Lifeā„¢ plans.

What happens if my pet has an accident or illness?

The first thing you should do is see your veterinarian for a proper diagnosis. Once your pet is properly diagnosed and treated, you can mail us your receipts and completed claim form and we will reimburse you for the appropriate amount.

How do I make a claim for my pet?

After your pet receives treatment from a licensed veterinarian, complete a claim form and send it along with copies of your receipts, to our mailing address:

Petsecure Pet Health Insurance,
200 - 1200 Portage Avenue, Winnipeg MB, R3G 0T5.

What happens after the 4 week trial ends?

You can contact us at any time during the 4 week trial to extend your pet's policy. We will waive the $15 enrollment fee and 48 hour waiting period for accidents and illness when you continue your pet's coverage before the trial expires. If we don't hear from you, the trial coverage will automatically end in 4 weeks.

Homer - a pet insurance testimonial

Homer's True Tail -
a pet insurance testimonial



Joanne Fancy, Lower Sackville, NS

When we decided to get a dog, we always said we would get a pug, so we did five years ago. Five years later, he is just like a child to us and probably more spoiled than our kids were. We also decided that we would get pet health insurance as we had heard from others how expensive veterinary treatment could be. Boy was that a good decision and we are extremely happy we decided to get the pet insurance through Petsecure.

Homer had an ongoing ear infection over a year ago that lasted six months and finally he had to have ear surgery. The cost was over $1,000.00 and when I made my first claim, I was amazed at how fast I got the cheque.

Homer has recently been diagnosed with Hip Dysplasia and arthritis in his legs and hips so he will be on medication for the rest of his life. I have peace of mind knowing that I have pet insurance for his Hip Dysplasia and that the coverage renews each year for his entire life. I don't hesitate to take him to our veterinarian even if he needs some extra special attention. Petsecure has got us covered!

We knew we had made the right decision in getting pet insurance and recommend Petsecure to every pet parent we know.

Thank you Petsecure from Homer and myself!